Order & Shipping Policy

Our priority is to provide the best shopping experience to our customers, hence we made sure all the information you need is readily available.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  

Upon receiving your order, we automatically reach out to our suppliers to confirm if your order is in stock and available for immediate shipment.

In the event, unavoidable circumstances occur such as extreme weather conditions or if the item you ordered has recently changed its price or currently unavailable, a dedicated customer support specialist will contact you using the contact details listed in the order form.

Our specialist will inform you of the reason for the delay and changes in the item ordered. If the new conditions are not acceptable to you, you have the right to cancel the order.   You may notify us through our Contact Us page or email us at info@mysaunaworld.com.

Order Fulfillment and Status:

If your order is stock, we will proceed to process the charges to your credit card.  After payment has been made, the ordered item will be delivered within 5 to 7 business days.

We will send you tracking information on the day your order ships to the email address you have provided when checking out.  

If you do not receive a tracking information from us within 6 business days from your purchase date, feel free to follow up with us through our Contact Uspage or via our email info@mysaunaworld.com

Upon Receiving Your Package:

1.  Count all the pieces of your package.  Ensure all pieces are accounted for.

  • Immediately report any missing pieces within 48 hours through our email address info@mysaunaworld.com or via our Contact Us page.
  • We will not be able to replace missing pieces after the 48-hour window.
2.  Before signing any paperwork, thoroughly inspect the items delivered to you.
  • Check if there are any dent, scratch or puncture in your shipment.
  • Make sure to note this when signing the delivery receipt or in the bill of lading.
  • Failure to report the damage may result in delaying or refusing freight claim.

3.  In the event concealed damages occur (these are damages not visible during the time of the delivery), report it immediately through our email address info@mysaunaworld.com or via our Contact Us page.

  • Failure to report the damage may result in delaying or refusing freight claim.

4.  Once documentation has been signed, the package is considered yours.  We are no longer liable for damages that are NOT noted in the shipping documentation.

Refusals

Refusal of items/packages delivered for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.