As soon as you place your order, you will receive an order confirmation email.
Upon receiving your order, we automatically reach out to our suppliers to confirm if your order is in stock and available for immediate shipment.
In the event, unavoidable circumstances occur such as extreme weather conditions or if the item you ordered has recently changed its price or currently unavailable, a dedicated customer support specialist will contact you using the contact details listed in the order form.
Our specialist will inform you of the reason for the delay and changes in the item ordered. If the new conditions are not acceptable to you, you have the right to cancel the order. You may notify us through our Contact Us page or email us at firstname.lastname@example.org.
If your order is stock, we will proceed to process the charges to your credit card. After payment has been made, the ordered item will be delivered within 5 to 7 business days.
We will send you tracking information on the day your order ships to the email address you have provided when checking out.
If you do not receive a tracking information from us within 6 business days from your purchase date, feel free to follow up with us through our Contact Uspage or via our email email@example.com
1. Count all the pieces of your package. Ensure all pieces are accounted for.
3. In the event concealed damages occur (these are damages not visible during the time of the delivery), report it immediately through our email address firstname.lastname@example.org or via our Contact Us page.
4. Once documentation has been signed, the package is considered yours. We are no longer liable for damages that are NOT noted in the shipping documentation.
Refusal of items/packages delivered for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.