GENERAL INQUIRIES

  • Where are you located?

     We are located in Indianapolis, Indiana.

  • Do you offer financing options?

    Yes, we have some great financing options from our partner, Bread. Just choose the monthly payment option at checkout to get started.

SHIPPING

  • How much does the shipping cost?

    Shipping in the Continental U.S. is free!

  • Where does it ship from?

    Since we carry different brands our products also ship from different locations.  See the list below:

                Almost Heaven Saunas -  West Virginia

                Dundalk Leisure Craft - Canada

                Harvia - Portland

                Baltic Leisure - Pennsylvania

                Saunacore - Canada

                TheraSauna- Iowa

  • How long does it take to ship?

    The list below is the current delivery timeline by brand:

                Almost Heaven Saunas-  6 to 8 Weeks

                Amba Products - 1 to 2 weeks

                Baltic Leisure - 3 to 4 weeks

                Dundalk Leisure Craft - 15 to 20 weeks

                Golden Designs Sauna - within 1 week

                Saunacore - 2 to 3 weeks

                TheraSauna - 10 to 12 weeks

  • Do you ship to Alaska?

    We currently do not ship to Alaska but if you are really interested we can request for a custom freight quote.

     

SAUNA ASSEMBLY

  • How do you assemble the sauna?

    It is an easy assembly. Here is the link to our video gallery for a quick look.

  • Do you have certified contractors that do assembly?

    Sorry, we currently do not have affiliate contractors, but assembly is very easy. It only takes a couple of people in a few hours. 

  • Does it come ready to use or need to put together?

    The sauna comes in a crate. You'll need to assemble it but it is a very quick assembly.

INDOOR & INFRARED SAUNA

  • What are the recommended floorings for an indoor sauna?

    Our indoor saunas are suitable existing flooring includes concrete, ceramic, vinyl, laminate, tile or solid floors. Carpeting is not recommended.

  • Does the indoor sauna come with flooring?

    No, but you can definitely upgrade it. Here is the link to our indoor sauna floor kit.

  • Can indoor saunas be used outdoors?

    No, indoor saunas are not built to withstand outdoor temperatures.

  • Is the electric heater plug in or hardwired?

    It is hardwired and you'll need a licensed electrician.

  • What are the electrical requirements?

    It is a 220v, 30 or 40 amp fuse (depends on heater size) with a hardwired connection.

  • Do you have an estimate on the operating cost?

    Yes, we created a simple tool you can use to estimate your sauna's electric expenses. Click here to go to our custom sauna calculator to find out instantly!

  • What is the maximum temperature of an indoor sauna?

    It goes as high as 195F

  • Do you have a combination of a traditional and an infrared sauna?

    Yes, we do have a sauna with dual heaters.  Check out the steam/infrared sauna by clicking here.

  • What is the maximum temperature of an infrared sauna?

    The infrared sauna's maximum temperature is 150F.

BARREL SAUNA

  • Can a barrel sauna be used indoors or outdoors?

    Yes, it can. It is able to handle all outdoor weather. It is even blizzard ready!

  • Where are the saunas made?

    Since we carry different brands, our products also ship from different locations.  See the list below:

                Almost Heaven Saunas - West Virginia

                Dundalk Leisure Craft - Canada

                Saunacore - Canada

     

  • What is the lumber warranty on these saunas?

    Here is the list of the warranties offered per brand:

                Almost Heaven: Lifetime Lumber Warranty

                Dundalk Leisure Craft: Five Year Lumber Warranty

  • How do you make steam?

    The steam you make in either electric or wood burning comes from pouring water on the rocks, which is the same on either one.

  • Can I pour water on the rocks?

    Yes, of course! While some gyms and health clubs may suggest that this is not recommended, it is the main purpose of having rocks in a traditional sauna.

POD SAUNA

  • Can I upgrade to a wood-fired heater?

    Yes, you can definitely upgrade your sauna heater to a woodburning stove.

  • Does it need a roof kit?

    It is highly recommended to make the sauna watertight.

     

  • Which roof option would you recommend?

    Bevel siding and shingles are both great and will make your pod sauna watertight. It is just a matter of aesthetic preference.

ELECTRIC HEATER

  • What are the electrical requirements?

    It is a 220v, 30 or 40 amp fuse (depends on heater size) with a hardwired connection.

  • Is it plug in or hardwired?

    It is hardwired and you'll need a licensed electrician.

     

  • Do you have an estimate on the operating cost?

    Yes, we created a simple tool you can use to estimate your sauna's electric expenses. Click here to go to our custom sauna calculator to find out instantly!

  • What is the maximum temperature?

    It goes as high as 195F.

  • How long does it take to heat up?

     It takes less than an hour, around 35 minutes. 

WOOD BURNING HEATER

  • What is the warranty for these heaters?

    Harvia heaters have a 5-year warranty.

  • Does it require a special wood?

    The wood stove doesn’t require any special wood.

     

  • Does it include a chimney kit?

    The chimney kit is sold separately.  

     

  • What is the maximum temperature?

    It goes as high as 195F.

  • How long does it take to heat up?

    It takes less than an hour, around 35 minutes.