FAQ Page

GENERAL INQUIRIES

Where are you located?

We are located in Indianapolis, Indiana.
Do you offer financing options?

Yes, we have some great financing options from our partner, Bread. Just choose the monthly payment option at checkout to get started.

How much does the shipping cost?

Shipping in the Continental U.S. is free!
Where does it ship from?

Since we carry different brands our products also ship from different locations. See the list below:

            Almost Heaven Saunas - West Virginia

    Dundalk Leisure Craft - Canada

  Harvia - Portland

  Baltic Leisure - Pennsylvania

  Saunacore - Canada

  TheraSauna- Iowa
How long does it take to ship?

The list below is the current delivery timeline by brand:

  Almost Heaven Saunas- 3 to 4 Weeks

  Amba Products - 1 to 2 weeks

  Baltic Leisure - 3 to 4 weeks

  Dundalk Leisure Craft - Approximately 1 to 2 weeks after the build date

  Golden Designs Sauna - Within 1 week

  Saunacore - 2 to 3 weeks

TheraSauna - 10 to 12 weeks
Do you ship to Alaska?

We currently do not ship to Alaska but if you are really interested we can request for a custom freight quote.

How do you assemble the sauna?

It is an easy assembly. Here is the link to our video gallery for a quick look.
Do you have certified contractors that do assembly?

Sorry, we currently do not have affiliate contractors, but assembly is very easy. It only takes a couple of people in a few hours.
Does it come ready to use or need to put together?

The sauna comes in a crate. You'll need to assemble it but it is a very quick assembly.

What are the recommended floorings for an indoor sauna?

Our indoor saunas are suitable existing flooring includes concrete, ceramic, vinyl, laminate, tile or solid floors. Carpeting is not recommended.
Does the indoor sauna come with flooring?

No, but you can definitely upgrade it. Here is the link to our indoor sauna floor kit.
Can indoor saunas be used outdoors?

No, indoor saunas are not built to withstand outdoor temperatures.
Is the electric heater plug in or hardwired?

It is hardwired and you'll need a licensed electrician.
What are the electrical requirements?

It is a 220v, 30 or 40 amp fuse (depends on heater size) with a hardwired connection.
Do you have an estimate on the operating cost?

Yes, we created a simple tool you can use to estimate your sauna's electric expenses. Click here to go to our custom sauna calculator to find out instantly!
What is the maximum temperature of an indoor sauna?

It goes as high as 195F
Do you have a combination of a traditional and an infrared sauna?

Yes, we do have a sauna with dual heaters. Check out the steam/infrared sauna by clicking here.
What is the maximum temperature of an infrared sauna?

The infrared sauna's maximum temperature is 150F.

Can a barrel sauna be used indoors or outdoors?

Yes, it can. It is able to handle all outdoor weather. It is even blizzard ready!
Where are the saunas made?

Since we carry different brands, our products also ship from different locations. See the list below:

  Almost Heaven Saunas - West Virginia

  Dundalk Leisure Craft - Canada

  Saunacore - Canada
What is the lumber warranty on these saunas?

Here is the list of the warranties offered per brand:

Almost Heaven: Lifetime Lumber Warranty

Dundalk Leisure Craft: Five Year Lumber Warranty
How do you make steam?

The steam you make in either electric or wood burning comes from pouring water on the rocks, which is the same on either one.
Can I pour water on the rocks?

Yes, of course! While some gyms and health clubs may suggest that this is not recommended, it is the main purpose of having rocks in a traditional sauna.

Can I upgrade to a wood-fired heater?

Yes, you can definitely upgrade your sauna heater to a woodburning stove.
Does it need a roof kit?

It is highly recommended to make the sauna watertight.
Which roof option would you recommend?

Bevel siding and shingles are both great and will make your pod sauna watertight. It is just a matter of aesthetic preference.

What are the electrical requirements?

It is a 220v, 30 or 40 amp fuse (depends on heater size) with a hardwired connection.
Is it plug in or hardwired?

It is hardwired and you'll need a licensed electrician.
Do you have an estimate on the operating cost?

Yes, we created a simple tool you can use to estimate your sauna's electric expenses. Click here to go to our custom sauna calculator to find out instantly!
What is the maximum temperature?

It goes as high as 195F.
How long does it take to heat up?

It takes less than an hour, around 35 minutes.

What is the warranty for these heaters?

Harvia heaters have a 5-year warranty.
Does it require a special wood?

The wood stove doesn’t require any special wood.
Does it include a chimney kit?

The chimney kit is sold separately.
What is the maximum temperature?

It goes as high as 195F.
How long does it take to heat up?

It takes less than an hour, around 35 minutes.