Returns & Refunds

30-Day Return Window

Returns and refunds should be easy — so here's exactly how it works, what to expect, and how long it takes.

You get a full 30 days to return your item to us. Once you've placed your order and you're not satisfied for any reason, you can return the product for a refund. The refunded amount will exclude all shipping charges and a 20% restocking fee.

All returned products are inspected upon arrival at the warehouse. Once a product passes inspection, credits will be issued. Inspection may take 5–7 business days.

30Days to Return
20%Restocking Fee
5–7Days to Inspect
1

Live Verification of Damage or Defect Claims

To help ensure claims involving product condition are reviewed accurately and consistently, My Sauna World reserves the right to request live visual verification for any claim involving reported damage, defects, or warranty-related concerns.

Because photos and videos can be altered, manipulated, or AI-generated, images and pre-recorded footage alone may not always be sufficient to verify a claim.

At our discretion, we may ask you to join a live video call — FaceTime, Zoom, Google Meet, or another mutually accessible platform — and show the product, packaging, damage, serial information, or installation area in real time.

If live verification is requested
  • The inspection must take place live with a member of our team — pre-recorded videos or extra photos aren't a substitute.
  • You'll need to provide reasonable visual access to the product and the area of concern.
  • We may ask to see specific components, labels, packaging, serial numbers, or damaged areas up close.
  • No replacement, repair reimbursement, or warranty resolution will be processed until verification is complete.
  • Declining a requested verification may place your claim on hold until it's completed.
Why we ask for this
A request for live verification doesn't mean we think you've submitted inaccurate or misleading information. It's simply an additional review step we use when appropriate to keep claims fair, consistent, and accurate for everyone. For full coverage details, see our Warranty Policies.
2

Products Ineligible for Returns

  • Purchased on clearance sale or inventory sale
  • Used or modified in any way
  • Damaged and no longer resalable
3

Cancellations & Fine Print

Order Cancellations

If your order hasn't shipped yet, you may cancel it. The refunded amount will exclude a 5% processing fee.

Processing Time

Credits or refunds may take 3–7 business days to reflect on your statement of account.

Non-Refundable Charges

Return shipping charges and restocking fees are not refundable and will be deducted from your total refund amount.

Call (260) 254-3087