Returns & Refunds

Returns and refunds should be easy so...

You get a full 30 days to return your item to us. If you receive your order and are not satisfied for any reason you can return the product for a refund. The refunded amount will exclude all shipping charges and a 20% (of the purchase price) re-stocking fee.

The following products are ineligible for returns:

- The product was bought on clearance sale and inventory sale.

- The product has been used or modified in any way.

- The product has been damaged and no longer resalable.

- The product is not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.mysaunaworld.com.

- The product is no longer in its original packaging.

All returned products will be inspected upon arrival at the warehouse. Once the product has passed inspection, credits will be issued. Inspection may take 5 to 7 business days.

Credits or refunds may take 48 to 72 hours day to reflect on your statement of account.

Return shipping charges and re-stocking fees are not refundable and will be deducted from the total refund amount.

All refunds will be subject to a 20% restocking fee.

Returns can be mailed to:

9801 Fall Creek Road, Suite 161, Indianapolis, IN 46256.