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Frequently Asked Questions
1. What is the Layaway Program?
Our Layaway Program allows you to secure your sauna today by paying just 50% down, with the remaining 50% due before your order ships from the factory. It's a flexible way to plan your purchase without paying the full amount upfront.
2. How does it work?
- Place your order with a 50% down payment.
- Your order is reserved and put into the production queue.
- Pay the remaining 50% balance anytime before the unit is ready to ship.
- Once the full payment is received, your sauna ships!
3. Is the down payment refundable?
Yes, the 50% down payment is refundable if you cancel before your order ships. Please contact us for specific terms regarding cancellations or changes.
4. When is the remaining 50% due?
The balance is due just before the sauna is ready to ship. We'll notify you in advance so you can plan accordingly.
5. Can I pay off the balance early?
Absolutely! You can pay the remaining balance anytime before the sauna is scheduled to ship.
6. Are there any additional fees for using the Layaway Program?
No — there are no additional fees for using the layaway option. It's simply a flexible way to spread your payments.
7. How do I sign up for the Layaway Program?
It’s easy! Just let us know you'd like to use the Layaway Program when placing your order, and we’ll guide you through the next steps.
8. What if I need more time to pay the balance?
We understand that plans can change. If you need more time, please reach out to us — we’ll do our best to accommodate your situation based on production timelines.
9. Does my order still qualify for promotions or discounts?
Yes! Orders placed through the Layaway Program are still eligible for active promotions or discounts at the time of your initial payment.
10. Who do I contact with questions about my layaway plan?
Feel free to email us or call us. We’re happy to help at any stage of your purchase.
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